Shipping policy

Last updated: September 28, 2026

Kinwritten Studio currently ships within Canada. For order or delivery questions, contact hello@kinwrittenstudio.com and include your order number.

Preparation time

Each keepsake is made to order. Preparation usually takes 3–7 business days after we receive a usable image and all required order details. The time required depends on the complexity of the image and the amount of writing. Business days are Monday to Friday, excluding Québec public holidays.

Preparation time does not include shipping time. If we need clarification or a replacement image, we will contact you before continuing. If this affects an agreed delivery date, we will seek your agreement to a revised date.

Shipping charges and delivery estimates

Available shipping services, charges and delivery information are shown before you complete your purchase. Shipping charges are additional to the product price unless expressly stated otherwise. Taxes, where applicable, are shown at checkout.

Carrier transit estimates are separate from preparation time unless the checkout expressly shows a combined arrival estimate. Weather, service interruptions and remote destinations can affect transit. We will communicate material delays we become aware of. This does not remove any delivery commitment or remedy required by law.

If you need your keepsake for a particular date, contact us before purchasing. A request in the order notes does not, by itself, establish an agreed delivery date.

Dispatch and delivery issues

We send a dispatch confirmation when your order ships, with tracking details where the selected service includes tracking. Check your delivery address, including your unit number, before ordering, and contact us promptly if a correction is needed.

If a parcel is returned because of an incorrect address supplied by you or an uncollected delivery, we will contact you about the next steps. Any proposed reasonable redelivery charge will be explained and agreed before reshipment. This does not apply where the problem is our error or the carrier’s responsibility, or where the law requires another remedy.

If your parcel is missing, damaged or marked delivered but cannot be found, contact us promptly. We will investigate with the carrier and work with you toward the remedy required in the circumstances. A delivery scan alone does not automatically remove your rights or our responsibilities. Please keep the packaging and provide photographs if reasonably possible.